Privacy policy

Our contact details 

Name: Telescope

Address: Telescope Training Ltd, 18 London Lane, London, Greater London E8 3PR

E-mail: hello@wearetelescope.org

This privacy policy was last updated on 29 July 2022.

The type of personal information we collect 

We currently collect and process the following information:

  • Names and email addresses of subscribers to our email newsletter

  • Names and email addresses of those signing up to online events

  • IP address and information on the pages you have visited on our website and when

  • Personal information related to our employees and contractors in order to process their employment

  • Contact information for our clients and partners, and anyone enquiring about services

  • Photographs of participants at our events

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • To deliver on contracts and services you have agreed with us

  • To respond to enquiries you have made about our services

  • To send you our email newsletter after you have subscribed

  • To give you access to our online events after you have signed up

  • To ensure we have consent for photographs of you taken during our events, which may be used for marketing purposes

We also receive personal information indirectly, from the following sources in the following scenarios:

  • We use cookies on our website to monitor how visitors use the site and to ensure it is operating correctly

We use the information that you have given us in order to deliver our activities, events and services, and to promote those services. 

Where you have signed up to receive our newsletter, we will retain your information until you ask us to remove it. You can unsubscribe from the newsletter at any time if you no longer want to hear from us, but some information will be archived by our email provider. If you would like to be removed completely, you can contact us directly and ask to be deleted. To do this, email hello@wearetelescope.org. 

Who we share your data with

We share some data with third party service providers, in order to deliver our business activities. These organisations act as a data processor, providing you with a service on our behalf. They include:

  • MailChimp, which is the service we use to deliver our email marketing

  • Squarespace and Google, in relation to the monitoring and analysis of our website traffic, and for document management via Google Drive 

  • YouTube and Vimeo, where you interact with a video that has been embedded on our website

  • AirTable, to manage our client database

We may sometimes send you information on behalf of our partners, if we think you might be interested. We will not share your data with them.

What is the lawful basis for processing your data?

Under the General Data Protection Regulation (GDPR), there are several lawful bases organisations can use when processing your data. These are:

  • Consent: the individual has given clear consent to process their personal data for a specific purpose.

  • Contract: the processing is necessary for a contract you have with the individual, or because they have asked you to take specific steps before entering into a contract.

  • Legal obligation: the processing is necessary for you to comply with the law (not including contractual obligations).

  • Vital interests: the processing is necessary to protect someone’s life.

  • Public task: the processing is necessary for you to perform a task in the public interest or for your official functions, and the task or function has a clear basis in law.

  • Legitimate interests: the processing is necessary for your legitimate interests or the legitimate interests of a third party unless there is a good reason to protect the individual’s personal data which overrides those legitimate interests.

At Telescope, the lawful bases we rely on for processing information are: 

  • To deliver our email newsletter – Consent

  • To use an image of you taken at one of our events – Consent 

  • To provide you with a service you have agreed to – Contract

  • To monitor how visitors use our website – Legitimate interest

  • To process a job application or service enquiry you have made – Contract 

You are able to remove your consent at any time. You can do this by contacting hello@wearetelescope.org.

How we store your personal information 

We take all reasonable steps to ensure that your data is safely and securely stored.

Subscriber data for our mailing list is stored electronically within MailChimp. Website tracking data is stored in Squarespace (our website hosts) and Google Analytics.

Our cookie policy

We use cookies to monitor traffic to our website. A cookie is a small amount of data generated by a website and saved by your web browser, which is used to remember information about you. This information does not identify you as an individual but provides general information such whether you are using a desktop or mobile device. We use this information to ensure our website provides visitors with accurate and clear information, and to ensure it is working as expected.

We use Google Analytics and Squarespace insights to monitor traffic to our website. We regularly review how many people visit our website and when, which pages they look at and which external websites they have come from (referrers).

Website users who do not want cookies to monitor their devices can opt-out by installing a browser add-on that tells the website not to send information to these third parties, such as the Google Analytics Opt-out Browser Add-on.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information. 

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at hello@wearetelescope.org if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us by emailing hello@wearetelescope.org.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:            

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk